Refunds are issued to the original payment method used only. If you were not satisfied with the item(s) ordered, you may receive a full refund on item(s) within 14 days of receipt of order on items in its original packaging.
Refunds may take between 10-15 business days to process once an item(s) have been received at our returns facility.
Payment by debit/credit card:
Please note that refunds to debit/credit cards normally clear within 3-5 working days.
Payment via bank transfer:
If you have used bank transfer as a payment method, please contact us at firstname.lastname@example.org and provide us with your bank account details: Beneficiary, IBAN number and SWIFT code. Please note that refunds via bank transfer normally clear within 5-7 working days.
Payment with Amazon Pay:
Refunds will be credited back to your Amazon Pay account and normally clear within 3-5 working days.